[ Frequently Asked Questions ]
FAQs About Laundry and Dry Cleaning
At Sparkle Cleaners, our customers come first. We’re committed to your complete satisfaction in all that we do. If you have any questions about our services or about the care of items to be laundered or dry cleaned, please don’t hesitate to reach out to your nearest Sparkle Cleaners location in the Tucson area. However, you may find the answer to your question below.
I like to have all of my clothes dry cleaned. If the care label says “washable” can it be dry cleaned?
Not necessarily. The dyes and/or sizing may be solvent suitable and may require wet cleaning for best results. Yet again, there may be other safe methods of processing a garment. The manufacturer is required to list only one safe method. The best way to determine if dry cleaning is appropriate for a particular garment is to ask your local Sparkle Cleaners representative. With the experience, training, and expertise of our dry cleaning technicians we can properly test each of these garments to ensure that your clothes are properly cared for.
Does dry cleaning shorten the life of a garment?
On the contrary, dry cleaning prolongs a garment’s life. Not only do stains set with age, making the garment unwearable, ground-in dirt and soil act as abrasives, causing rapid wear of fibers. Insects are attracted to soiled clothes and cause further damage. Dry cleaning solves all of these problems, helping your garment last as long as possible.
Should I have all matching pieces together?
Absolutely! As a professional dry cleaner, we can never be sure of what types of dyes or sizing the manufacturer used. Quality standards in foreign countries are not the same as we’ve come to expect here in the U.S. If all pieces are cleaned together, the color and sheen should always match. This applies not only to garments, but to bed linens and drapes as well.
Should I store my clothes in the bags my cleaned clothes are returned in?
The bags we provide are intended to protect your garments until you get them home. However, fabric needs to breathe. We recommend storing clothing uncovered or in specialty fabric garment bags.
Will my dry cleaned garments be odor-free and ready to wear?
Most definitely! We are a professional dry cleaner, and are skilled in keeping the dry cleaning solvent clean and pure. We only use proper drying procedures. Our meticulous process ensures that your dry cleaned garments will always be odor-free and ready to wear!
How fast can I get my clothes back?
We offer same-day service at all of our locations if orders are dropped off by 9 AM Monday through Friday. Dropoffs after 9 AM are ready for pickup the next day after 5 PM. We do not offer same-day services on Saturdays during summer hours. (May 25th through September 2nd.)
What if I’m unable to pick up my dry cleaning until after-hours?
Sparkle Cleaners offers free 24-hour locker services. If you aren’t able to pick up your dry cleaning while we’re open, let us know and we’ll store your items in a secured locker. You’ll be able to pick up your items whenever it’s convenient for you.
Are you environmentally friendly?
At Sparkle Cleaners, we are committed to protecting the environment in every way possible. We use the only USDA BioPreferred dry cleaning solvent on the market! In addition, we use state-of-the-art, highly efficient wet cleaning machines for our customers’ laundry.
Should I treat stains myself at home?
Actually, we prefer that you do not. It’s almost always best to bring your stained or soiled garment to us before treating the spots yourself. When you drop off your garments, let us know which items have which type of stain. For example, was the stain caused by an oil-based substance? Knowing which type of stain it is allows us to identify the proper solution and stain removal techniques that will be most effective. The more information you can provide the better!
[ Frequently Asked Questions ]
FAQs About Alterations and Repairs
Where can I bring garments to be altered or repaired?
Mendel’s Wife the Tailor is a division of Sparkle Cleaners that offers expert clothing alterations and repairs. You’ll find our seamstresses at the following locations: Drachman, Alvernon, Tangerine, Rudasill, and Tanque Verde.
I have a pair of pants I want hemmed. Should I pin them myself or do you have someone to do it for me?
We have expert fitters at all of our Mendel’s Wife the Tailor locations to ensure you get the proper fit for all hemming projects, and other clothing alterations and repairs. There is no need to pin the garments yourself.
How soon can I get my items back?
It depends on the particular clothing alterations or repair work you require, but each of our Mendel’s Wife the Tailor location features full-time seamstresses who pride themselves on promptness. In addition, we do offer hems while you wait. You may also opt for rush service, which is subject to a rush fee.
[ Frequently Asked Questions ]
FAQs About Carpet, Tile, and Furniture Cleaning
How often should I schedule carpet cleaning?
It depends! Most homeowners should schedule professional carpet cleaning every six to 12 months, depending on whether they have kids and pets. If you own commercial property, you may need professional carpet cleaning as often as every three months. This is particularly true if you have a retail store or other high-traffic location.
Can you clean area rugs?
Absolutely! Sparkle Cleaners is your one-stop shop for all things clean. Our team uses professional-grade equipment that is safe and effective for all types of area rugs, including Oriental rugs.
My pet had an accident on my couch. Can you help?
Yes! Our team offers specialized pet mess treatments for both carpets and upholstered furniture. In fact, we provide comprehensive upholstered furniture cleaning for every type of item and every type of stain. After your upholstered furniture cleaning appointment, your furnishings will be fresh, sanitized, and odor-free!
Do you use tile and grout cleaning products that are safe for use near kids?
All of the cleansers we use are safe for use near children and pets. First, we pre-treat tile floors using a pH-specific solution that penetrates the pores and prepares dirt for removal. Then, our cleaning equipment extracts both water and cleanser residue from the floor.
If you did not find the answer to your question here, please don’t hesitate to reach out to your nearest Sparkle Cleaners location in the Tucson area. Our friendly customer service representatives are here to help!